BEYOND THE SCORESure. Everyone wants to narrow down CX success to a single question. Our 30+ years of improving companies’ CX tells us the single question—whether NPS / CSAT / CES … is just the starting point. Success requires going beyond the score to defining why this score is occurring by linking the score to all of the company’s departments. Only through this linkage between the customer experience score, and the causes of this score up and down the value-chain, can the accountability and continuous improvement required for sustainable CX success occur.
CUSTOMER EXPERIENCE (CX)
Know your customer's journey's
INTERNAL EXCELLENCE (IX)
Value-chain accountability to the customer journey
CX AND IX
From lead experiences, to product quality, employee engagement and internal department excellence, the ROAR CX and IX platforms provides the customer experience and internal department performance insights required for clients to win.